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Articles

Warm callback requests: personal contact initiated by the customer

From an email to a friendly callback request

Turn your digital campaign into a warm conversation. With “Call Me Back,” the customer initiates contact, and the agent immediately receives the relevant campaign information.

Liveshare for Insurers

Back to Liveshare for Insurers: Faster Clarity on Claims Claims processing requires speed, care, and trust. Customers want to know where they stand quickly, while…

The Telemarketing Act: Protect Your Revenue with RCS Opt-ins

The Telemarketing Act: Protect Your Revenue with RCS Opt-ins The clock is ticking for cold calling. As of July 1, 2026, the Dutch telemarketing landscape will change permanently: outbound calls without…

RCS: The New Standard for Verified Customer Contact

Secure RCS Messaging: The Standard for Verified Customer Contact in 2026 Your primary communication channel is under attack from an invisible enemy. While smishing attacks…

RCS in Logistics: Boost FTR and Customer Satisfaction

RCS in Logistics: Turn Every Delivery into an Interactive Service Hub Nothing is more costly for a logistics operation than a delivery person standing in front of a closed door because the customer…

RCS for E-commerce: From static text to a rich brand experience.

RCS for E-commerce: From static text to a rich brand experience. Imagine this: your customer opens their messaging app and sees not a boring, gray text bubble, but your brand in all its glory. A…

RCS messaging in the Netherlands: Now 100% Android coverage with KPN

Sending RCS in the Netherlands: Now 100% Android coverage with KPN included. There was always a “but.” You wanted the rich experience of an app, the interactivity of a website, but you didn’t want to take a chance with…

RCS vs WhatsApp Business: which channel should you choose for proactive customer communication?

RCS vs. WhatsApp Business: Which Channel Should You Choose for Proactive Customer Communication? Businesses are increasingly looking for direct, reliable ways to reach customers. Email is losing ground…

Visual Triage: Prevent Unnecessary Technician Visits for Water Meter Leaks

Visual Triage: Prevent Unnecessary Service Calls for Water Meter Leaks A panicked customer calls: “My water meter is leaking. I need a technician right away.” It feels urgent to the customer, but for…

Fewer no-shows: Optimize your service appointments with RCS

Fewer no-shows and lower costs: Optimize your service appointments with RCS In the world of repair and installation, nothing is more costly than a “no-show.” A technician stands in front of a closed…

Expand your reach with RCS notifications after a missed call

Increase your contact success rate with RCS notifications after a missed call. The phone rings, but the customer doesn’t answer. For many organizations, this is a daily reality. Unknown…

Live share update

Liveshare update 👇 We’ve been using Liveshare (the handy customer service solution) with various clients for over three years now. Liveshare is used in a variety of ways and…