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Nova One Technology – Messaging
Messaging
Technology
Technologies for improved communication
We deliver smart tools and solutions for your organisation. Our solutions vary from end-2-end solutions to better engage with your customers, standalone API connections, to tailored integrations and creative campaigns.
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Messaging Gateway
RCS
Short Link Manager
Incident Manager
Bulk Manager
Fulfillment SMS Manager
LiveShare
Bulk Manager
Send personalized and targeted marketing messages from your databases via SMS. From flash sales and birthday discounts to product launches and more, the options are endless.
Improve customer satisfaction
Be ahead of the customer’s question. Send your customers notifications, updates and alerts at times they need it most. It will make your customers happy and diminishes pressure on support.
❯ Channels
We support Webchat, Facebook Messenger, WhatsApp, Apple Business Chat, RCS, SMS, Mobile Iron, Custom Channel API and more!
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Incident Manager
When it comes to crisis management, information is the key. Not only does crisis communication help you avoid the spread of misinformation among your customers but also across your organization.
Effective communication
The key to overcoming crises like these is efficient and effective communication and with the Nova One Incident Manager that is exactly what you can do. A central place to communicate directly with customers affected by the outage and to publish general news items and status updates.
❯ Prevent chaos
Nova One Incident Manager will prevent customers from getting confused, and making assumptions.
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Messaging Gateway
With our simple HTTP API you will be sending messages in minutes. Our platform is built for high availability, high capacity and low latency.
Custom API
The default SMS API can be used, or we can setup a custom API that fits your messaging requirements. Depending on your needs we can setup messaging for all supported channels like WhatsApp, Facebook Messenger, Apple Business Messaging and Google RCS.
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Short Link Manager
When you send out messages through WhatsApp or SMS, you cannot use the long links to your mobile pages. And who knows what is behind a non-branded short link. A branded link will increase CTR by over 30%.
Trust boosts results
When trust in your brand grows, your brand name increases, and the more their trust grows. The more trust people feel with your content and communications the higher your brand recognition and CTR will be.
❯ Data
Rich link-level data allows you to understand who is clicking your links, as well as when and where, so you can make smarter decisions around the content and communications you share.
❯ Integration
The Short Link Manager works best when it is used in combination with systems like the SMS Bulk Manager or third party systems like Pega, ensure a seamless use and hyper personalized short links with real-time feedback and reporting.
❯ Reporting
Since the Short Link Manager is fully integrated into the Nova One Event store it gives you a full view of metrics like page and store visits across every device and channel—whether that’s WhatsApp, Facebook, email, or SMS. With the manager you can clearly see what’s working, as well as where and how your customers are engaging.
❯ QR Codes
Instantly generate a QR code for any of your short links. Our QR Codes have all of the powerful tracking and features of our links and can be placed virtually anywhere—print media, billboards, storefronts, stickers, t-shirts, you name it—to connect your users back to your online experience.
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LiveShare
Show any content in real-time on the device of your clients
We are happy to introduce LiveShare – the solution that revolutionizes how call-center agents can support customers in real-time.
With just one click of a button, LiveShare enables agents to visually share any information on their screen with customers. This innovative solution provides agents with an intuitive and flexible way to guide customers in their decision making or understanding, ultimately leading to better customer experiences.
LiveShare is a cutting-edge feature that can be easily integrated into various launchpoints in your CRM and/or CallCenter solutions. This makes it easy for agents to initiate LiveShare during a conversation with a customer. Once activated, the end-user can instantly see what the agent wants them to see, ensuring they stay engaged and fully understand the conversation.
LiveShare is incredibly flexible, allowing agents to share a variety of information. This includes not only websites, but also prebuilt presentations, screenshots, custom-offerings, and custom input modules to get their feedback, email address, and even approvals or signatures. Adding new content to LiveShare is easy, and agents can easily copy and paste from other sources like Knowledge Management. The possibilities are endless with LiveShare!
If you want to experience the power of LiveShare for yourself, request a 5-minute demo today. With LiveShare, you can be confident that your call-center and sales agents will provide exceptional customer support that goes above and beyond.
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RCS Channel
Rich Communication Services (RCS) is a messaging standard which enables richer communication and interactive dialogues directly in the customers sms-inbox.
Conversational Marketing via RCS
Because of the interactions which are possible via RCS we create rich conversational marketing campaigns. Campaigns that connect via a rich message with several options to further explore the content and adapt the content to the needs of the end-users (listen). Mobile Water has gained a lot of experience in RCS campaigning for clients like Vodafone Netherlands.
❯ Technische Capabilities
Het doel van RCS is om gestandaardiseerde messaging diensten te leveren, voor iedereen. Denk hierbij aan Independent messaging (niet afhankelijk van leveranciers als Facebook, Google, Apple), Verified Sender, Person to Person messaging, Group chat, het versturen van bestanden, Availability notification, VoIP calls, Video calls, Geolocation sharing, Audio messaging en Blacklisting.
❯ RCS voor Marketing
Conversational marketing helpt bij het opbouwen en onderhouden van klantrelaties. Goede relaties leiden tot terugkerende kopers en loyale klanten, wat een van de sterkste troeven van het merk is. Voor bedrijven is er RCS Business Messaging daarmee kan een bedrijf zijn klanten een persoonlijke ervaring met natuurlijke gesprekken bieden.
RCS is een kanaal dat de mogelijkheid bieden om producten en informatie te delen met behulp van carrousels, images en voor gedefinieerde antwoorden. Als je een klant bijvoorbeeld wilt laten kiezen uit je aanbod, of te vragen naar zijn voorkeur, kan dat via RCS door te kiezen met behulp van de uitgebreide functies.
❯ Onafhankelijkheid
Onafhankelijkheid is de gedachte achter RCS, misschien weet je het niet, maar alle diensten die we tegenwoordig gebruiken zijn eigendom van private companies, Messenger en WhatsApp zijn bijvoorbeeld van Facebook Skype van Microsoft en iMessage van Apple. Alle je communicatie gaat dus door de handen van private companies. Sommige bedrijven gebruiken dat, sommige niet. Die diensten zijn in de basis minder betrouwbaar dan SMS, wat via een telefoonnetwerk gaat, en valt onder de telecom wet.
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info@mobilewater.nl
085 060 7041
Ceresstraat 13
4811 CA Breda
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