If you use channels like WhatsApp or SMS you will need to get hold of data from a user like  name and address details. Normally you would be putting that into a form. With Nova One you will gather accurate data without visual confirmation, yet fully compliant with your required purpose.

In our vision we push towards a fully conversational platforms instead of a form based platforms and to reach that we create artificial intelligence conversations that can go anywhere and evolve into real conversations.

The Conversational Campaign Manager links your adds with your conversation starters and the specific team of Supervisor Agents. The start of the conversations are completely controlled by UI, but if necessary, or desired, the conversation can be routed to an specific agent.

The multi-channel agent interface enables the agent to handle with different customer interactions simultaneously and via multiple channels. The agent can then freely switch between sessions. The first interaction with the customer are handled by a Nova One chatbot. 

You can interact with your customer in their preferred channel WhatsApp,  SMS, Webchat and many more

The Supervisor Agent UI will give your agent the view to connect to customers in a faster knowledgeable way. Handle the responses of creative outbound campaigns that build your brand, customer loyalty and open new revenue streams. The simple and intuitive UI will have a very low agent training time, and will improve agent performance.